Overall Risk Level
error High Risk
Risk Flags
flagActive North Carolina Medicaid investigation opened May 2026 following a New York Times exposé
flag12 police reports of child abuse across facilities since 2023, at least 2 resulting in criminal charges against employees
flagParent-filed lawsuit related to a child abuse incident at a facility
flagFormer employees allege clinically unnecessary therapy hours (25-40 hrs/week) driven by billing goals
flagAllegation that sleeping children were woken after ~7 minutes to preserve Medicaid billing eligibility
flagPE-backed (The Firmament Group)
flagBBB C+ rating with an unanswered complaint
Legal Issues
gavelParent lawsuit tied to a reported child-abuse incident at a Compleat Kidz facility
gavelCriminal charges filed against at least 2 employees following child-abuse police reports
Ethical Concerns
policyFormer staff allege therapy hours were set to maximize billing rather than clinical need
policyAllegation that children's nap time was cut short specifically to keep billing active
policyCEO reportedly minimized RBT pay complaints by comparing their work unfavorably to construction labor
BBB RatingC+
Employee Sentiment
6.0
out of 10
Management7.0
Culture7.0
Flexibility7.0
Compensation7.0
thumb_up Common Praises
- add_circle Enjoy working with the kids
- add_circle Supportive coworkers and team camaraderie
- add_circle Flexible scheduling for many roles
- add_circle Structured career ladder (BT to BCBA)
- add_circle Comprehensive healthcare benefits (per some reviewers)
thumb_down Common Complaints
- remove_circle Low RBT/technician pay relative to market
- remove_circle Disorganized, inconsistent management communication
- remove_circle High turnover / burnout
- remove_circle Inconsistent raises and perceived favoritism in bonuses
- remove_circle Weak onboarding/training for new hires