Overall Risk Level
warning Medium Risk
Risk Flags
flagPrivate-equity owned with multiple ownership changes since 2016 (Martis Capital, Thomas H. Lee Partners, Capricorn Partners)
flagActive litigation over Medicaid managed-care contract terminations in Arizona (Oct 2025)
flagBBB rating of B- with an unresolved complaint
flagEmployee reviews citing growth prioritized over care quality
Legal Issues
gavelCentria Healthcare v. Mercy Care, AHCCCS, and Arizona DES/DDD (filed Dec 2025) - Centria and parent plaintiffs allege Mercy Care terminated its Medicaid ABA contract in bad faith after demanding successive reimbursement cuts, affecting ~700 children including ~300 on Mercy Care's plan
Ethical Concerns
policyEmployee reviews describe concern that scaling/growth is prioritized ahead of quality of care
BBB RatingB-
Employee Sentiment
6.0
out of 10
thumb_up Common Praises
- add_circle Good pay relative to industry
- add_circle Meaningful, rewarding work with families and children
- add_circle Flexible scheduling and work-life balance
- add_circle Supportive, approachable clinical leadership open to feedback
- add_circle Strong sense of team and mission
thumb_down Common Complaints
- remove_circle Poor or unqualified management at some locations
- remove_circle Toxic team dynamics and favoritism reported by some employees
- remove_circle Lack of training and support for new hires
- remove_circle Concerns that rapid growth is prioritized over quality of care
- remove_circle Inconsistent communication from leadership