Overall Risk Level
error High Risk
Risk Flags
flagPrivate-equity backed (Thomas H. Lee Partners)
flagMichigan Attorney General Medicaid fraud investigation (reported open/ongoing as of 2018 coverage)
flagMultiple substantiated child abuse / patient-rights violations (2017-2018)
flagEmployee criminal fraud charges for false Medicaid billing
flagLost multiple county contracts (Macomb, Lapeer) amid investigation
flagState of Michigan rescinded an $8M jobs grant following investigative reporting
flagNLRB union representation case filed against the company (Case 07-RC-357720)
flagBBB rating of B- with an unanswered complaint
Legal Issues
gavelFormer employee sentenced for 4th-degree child abuse (Sept 2018)
gavelFraud charges filed against a former employee for billing Medicaid for services not performed
gavelCentria sued three former employees for defamation
gavelNLRB representation election case (Case 07-RC-357720)
Ethical Concerns
policyEmployee video-recorded abusing an autistic child (2017)
policyBehavior technician failed to assist a choking child
policyTechnician used unapproved restrictive holds on a client
policyAn individual used a fraudulent BCBA credential to gain employment (2016)
BBB RatingB-
Employee Sentiment
6.0
out of 10
thumb_up Common Praises
- add_circle Strong team support and camaraderie
- add_circle Flexible scheduling
- add_circle Robust training and mentorship program (Elevate Practicum, Clinician Mentorship)
- add_circle Good relationships with clients/families
- add_circle Career growth opportunities for BCBAs
thumb_down Common Complaints
- remove_circle Poor communication from management
- remove_circle Pay structure tied strictly to billable hours (no pay for cancellations)
- remove_circle Insufficient billable hours for some technicians
- remove_circle Employees expected to cover cost of supplies/TB tests
- remove_circle High caseloads / inconsistent scheduling