Overall Risk Level
warning Medium Risk
Risk Flags
flagHistory of insurance-reimbursement litigation over out-of-network billing disputes with major insurers
flagAt least one Glassdoor review titled 'Unethical' (specific claims not independently verifiable)
flagEmployee reports of inconsistent case assignment and gaps in BCBA supervision
Legal Issues
gavelBrainBuilders, LLC v. Oscar Garden State Insurance Corp. (NJ Superior Court, Ocean County, Docket OCN-L-1714-19): summary judgment granted to insurer; BrainBuilders' implied-contract, promissory-estoppel, and unjust-enrichment claims for unpaid out-of-network ABA/OT/speech services dismissed with prejudice, May 2024
gavelBrainBuilders, LLC v. Optum, Inc. (NJ Law Division, 2022 N.J. Super. Unpub. LEXIS 1628): similar unjust-enrichment claim over OON reimbursement dismissed, September 2022
Ethical Concerns
policyGlassdoor review titled 'Unethical' -- specific allegations could not be independently confirmed
policyBusiness model relies heavily on out-of-network billing, which has led to repeated insurance coverage disputes affecting patients and reimbursement
BBB RatingA+
Employee Sentiment
7.5
out of 10
thumb_up Common Praises
- add_circle Competitive hourly pay and per-diem rates
- add_circle Flexible scheduling, no weekend shifts
- add_circle Supportive, organized management and welcoming team culture
- add_circle Thorough initial training and preparation
- add_circle Good work-life balance
thumb_down Common Complaints
- remove_circle Inconsistent caseload/hours availability
- remove_circle Newer hires prioritized for open cases over tenured staff
- remove_circle Prolonged periods without BCBA supervision on some cases
- remove_circle Uneven experience/education levels among therapists