Overall Risk Level
error High Risk
Risk Flags
flagActive wrongful death lawsuit (resident froze to death at Lavender Farms facility, 2022)
flagCriminal charges against employees for elder abuse and false reporting of domestic violence (2023)
flagHigh employee turnover indicating management and staffing problems
flagHistorical PE backing (AEW Capital); significant real estate transaction ($308M, 2019)
flagMajor corporate restructuring via Kisco affiliation (2023) introducing cultural and operational uncertainty
Legal Issues
gavelWrongful death lawsuit: family of 97-year-old Mary Jo Staub alleges she froze to death after locking herself outside Balfour Lavender Farms (2022)
gavelCriminal charges filed against three employees (Joshua Merrill, Kara Roberts, Danizu Mosqueda) for elder abuse, false reporting, and caretaker neglect (2023)
Ethical Concerns
policyCriminal charges against employees for caretaker neglect and elder abuse (2023)
policyWrongful death lawsuit alleging failure to provide promised 24-hour supervision
BBB RatingA+
Employee Sentiment
4.9
out of 10
Management3.1
Culture3.1
Flexibility3.5
Compensation3.4
Career Development3.1
Work Environment3.5
thumb_up Common Praises
- add_circle Residents are wonderful and interactions are rewarding
- add_circle Care partner coworkers are dedicated and supportive
- add_circle Benefits package is solid (health insurance, 401k)
- add_circle Meaningful work in senior care
- add_circle Tuition reimbursement available
thumb_down Common Complaints
- remove_circle Non-competitive pay and wages below market rates
- remove_circle Management issues including nepotism and favoritism
- remove_circle High employee turnover and chronic understaffing
- remove_circle Poor communication between departments
- remove_circle Promises not delivered on by management